Responsibilities: Ensure achievement of team targets on monthly and annual basis
• Team Management and Development
Ensure your team delivers the Company Promise to every Client
Support them with consistent coaching, identify their development and training needs, partner with the Field CoachTrainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans in collaboration with the
• Store Management
Set individual and team goals; proactively assess and manage performance against expectation.
Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation withinthe team and between managers
• Client and Business Development
Support the team in building long term Client relationship, leveraging the different clienteling tools
Establish a Client- centric mindset in store to ensure the highest level of Client experience and proactively handle Client- related situations
Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Selling and Floor Management
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Company standards are achieve.
Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross- selling and Client repurchase
Build and develop own Client portfolio
• Optional: Champion a Product Category
Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales
Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality,
• Operations
Support Store Manager in staff planning (workforce management)
Ensure policies, Brand standards and grooming guidelines are communicated and implemented
Support Operations team in inventory management
