Bellman/ Nhân viên Hành Lý

Proudly represents our hotel and country to guests from over the world, treat our guests and colleagues with respect and work hard together to deliver the highest quality of service to all
Be acquainted with all hotel facilities, including the guest room facilities and know all events in the hotel.
Replacing welcome agents at the main entrance and open the door for the guests when necessary
Ensure that all luggage deliveries and collections are accurately recorded in the luggage control sheet.
Ensure and responsible for the cleanliness and tidiness of working area, luggage room, luggage trolleys, luggage passage way and to report to bell captain if any repair needed as well as the uniform appearance must always neat and clean
Take responsibility for all registered luggage that is the mandatory from the hotel guideline on luggage control and security
Ability to work on different shift as a teamwork (morning/afternoon/overnight) on day to day operation
Greet all arrival and departure guests while assisting in traffic control at the main entrance. Subsequently, to handle with in and out luggage with the rapid and accurate professional services under the standard of performance
Coordinate with GSA and GRO in order to provide professional service i.e. check with front cashier if guests have already settled their account
Deliver newspapers, mails, messages, parcels and faxes properly and professionally handling with telephone line and paging system
Inform Chief Concierge or Duty Managers any unusual situation and cases
Maintain personal presentation to hotel and Marriott standards.
Attend languages, personality improvement and standard of performance training
Be knowledgeable of procedures for security and emergency incidents and is familiar with location of fire alarms and fire extinguishers.

Job Knowledge/Skill:
Education: High school certificate, vocational school or diploma certificate
Experience: Minimum 1 years&039; experience in 4 or 5- star international chain hotels (1 years in same position is preferred).
Ability to work on the special assignments which ordered from guests and from the supervisor in a professional manner
Friendly and Outgoing Personality
Must have not less than one year experience
Ability to communicate with guests and all colleagues within the hotel as well as respects to all the department heads and ensure to learn points of interest which surrounded hotel location in order to give the accurate information to the guests
Additional Skill required:
Must have strong physical body in order to manage guests luggage with variety sizes
Ability to communicate in English language
Helpful personality for working in an efficient, smooth and proper teamwork

Healthcare plan and 24 hours insurance
A lot of opportunities for training, development and internal promotion
Great discount on room rate and F&B for associates, family and friends

Cập nhật gần nhất lúc: 2026-03-14 19:25:03