Supervise the organization&039;s Customer Service and Relations functions, establish essential service metrics, and ensure the delivery of superior customer service standards.
Plays a crucial role in shaping the organization’s growth strategy, ensuring it aligns with the overall mission and strategic objectives.
Identifying essential drivers that will facilitate the company’s medium- to long- term expansion efforts, including the introduction of new products and entry into emerging markets
Oversee and manage marketing initiatives and strategies to align with all stakeholders (e.g., sales teams, suppliers, principals).
Partner with the Business Group or Branch Director to facilitate the transfer of new products and ensure a smooth transition of personnel, knowledge, processes, and technologies, as applicable.
Oversees marketing operations across all Business Units, with an emphasis on strategic marketing functions.
Manages the annual budgeting process for the business development function, collaborating closely with the Finance team and/or Controller as needed
Leads communication efforts around the strategic direction and core initiatives of Business Development to ensure alignment and secure engagement from key internal stakeholders.
Accountable for spearheading major marketing projects and collaborating with key stakeholders to guarantee timely achievement of critical project milestones
Lead and monitor process improvement initiatives (e.g., with suppliers, principals, or internal processes), ensuring timely progress and achievement of key milestones.
Directs, manages, and scales various pilot programs, ensuring smooth day- to- day operations of products in their trial phase.
Accountable for performing feasibility assessments for prospective business ventures, including exploration of new product lines and potential market entries.
Accountable for analyzing key financial and operational metrics for Business Development projects, collaborating with functional representatives to develop and implement the necessary action plans.
Accountable for formulating business development strategies that align with the organization&039;s mission and objectives to drive growth and support expansion initiatives.
Keeps abreast of major industry trends and identifies critical internal levers to enable the company&039;s medium- to long- term growth through new product development and market entry.
Set and communicate performance targets for the staff to ensure alignment of the individual’s objectives to the corporate objectives
Leads the execution of identified business development projects, coordinating with key stakeholders across functional departments to drive implementation.
Oversees profitability and revenue generation from newly launched products, with a focus on sales growth within each respective business unit.
