Business Intelligence Manager

Key Responsibilities:

Client Delivery & Staff Oversight
Delivery Governance: Monitor overall performance standards of analytics staff deployed to client accounts. Step in during escalations, transitions, or quality concerns to stabilize delivery and ensure service continuity.
Performance Management: Collaborate with clients to ensure corrective actions and performance improvement plans are implemented when needed. Support knowledge transfer during replacements to maintain service continuity.
Onboarding & Documentation: Ensure training materials, onboarding guides, and process documentation are accurate and up to date for new staff joining client projects. Oversee the onboarding process to ensure new hires align with client data environments.
Client Scoping & Strategic Partnership:
Hiring Support: Collaborate with Talent Acquisition (TA) to define job descriptions, review candidate profiles, and participate in client interviews to ensure technical fit.
Client Advisory: Participate in periodic client meetings to provide insight into delivery performance and suggest staffing or process optimizations.
Requirement Translation: Act as the main contact for client stakeholders regarding staffing and performance. Translate vague client requests into clear, actionable scopes detailing responsibilities, skills, and tools.
Analytics Capability Development & Innovation:
Tech Roadmap: Collaborate with BI developers to pilot new tools or automation concepts that improve speed, accuracy, or visualization. Identify emerging trends to strengthen our practice.
POC Development: Develop Proof- of- Concept (POC) analytics solutions or dashboards to demonstrate our technical expertise to prospective clients.
Internal Innovation: Lead initiatives to enhance internal analytics capabilities, such as creating reusable dashboard templates, metrics libraries, or workflow automations.
Operational Reporting (Internal)
Data Governance: Establish data quality checks to ensure that the numbers reported to clients match internal billing and performance data.
BPO Metrics: Oversee the accurate tracking of standard internal KPIs, including Utilization, Billable Hours, AHT, and SLA adherence.

Qualifications:

Education: Bachelor’s degree in Data Analytics, Business, Information Systems, or a related field.
Experience:
Experience translating analytics requirements into role scopes and supporting recruitment or onboarding.
5+ years in analytics, BI, or delivery management, specifically within a BPO or professional- services environment.
Proven ability to manage client- facing communication and staff performance.
Technical Skills:
Understanding of analytics workflows, ETL development, dashboards, and KPI measurement frameworks.
Working knowledge of Power BI, Tableau, Excel, and SQL concepts.
Soft Skills:
Organized, proactive, and attentive to documentation quality.
Skilled at balancing multiple client or delivery priorities.
Strong communication and problem- solving ability; able to engage confidently with both technical and business stakeholders.

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

An open- space office, a cafeteria, and a range of modern equipment
Social insurance and healthcare insurance upon Vietnam Labor Code
An open culture that spurs creativity, innovation, and inclusivity
Annual salary review
Other allowance from referrals and special occasions (weddings, seniority, and new- born baby)
A competitive monthly salary based on your ability
Attractive employee awards: Employee of Year, Semi- Annual outstanding employee
An English- speaking environment
Diverse activities to foster relationships, including company trips, year- end party, employees‘ birthdays
PTI insurance package, and annual health check
Annual leave and 02 sick leave days per year
A variety of training courses for your career development
13th month Tet bonus & bi- annual performance bonus

Cập nhật gần nhất lúc: 2025-12-22 00:40:03