Call Center/Customer Service Staff (Non-voice)

Team Management:
- Being the person who works directly withthe supervisor of Service Center/ connect directly to PIC from otherdepartments to make smooth process in operation.
- Being the person who is in charged ofhandling inquiries from channels: Email/ Daikin VietnamApplication/Homepage/ Facebook/ Official Zalo/ System Integrated & manyFeatures to support directly SS/technician/dealers/ other depts in CallCenter, as "Lead Team Non voice channels"
- Deploy the requirements of the management to other teams exactly & specifically.
- Check operation, KPIs monthly & reportmonthly to Call management.
- Being the person who works directly withQuality Control Team in Call center to push Call agent improvement.
- Check the operation process of the teams& raise proposal to make adjustment (if necessary).
- Record problems arising from teams andoffer solutions or ask consultation from leader (if necessary).
KPI Management:
- Ensure quality for answering content forchannels in charged about: accuracy, timely.
- Control agents coordination by team toachieve KPI.
- Implement assigned reports.
- Control and monitor Call Center dispatchtime during the day and make necessary, timely adjustments.
Training Planning:
- Discuss & follow with Quality ControlTeam to check & make adjustment for effective operation.
- Support training team tobuild suitable training content & plan.

- A willingness to learn continuously and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Good at English, especially listening & speaking
- Advanced MS Word, MS Excel and MS PowerPoint is a plus
- University degree in Social & Science, Education or English major or related major to the job- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Positive attitude and focus on customer service
- Demonstrated ability to handle multiple tasks

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-12 09:15:43