Cargo Reservation & Customer Service

Perform other duties as assigned.
Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
AWB stock control.
Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
Represen Airline to recieve booking from customers.
Providing customers with accurate and up- to- date information on cargo shipments, flight schedules, and relevant assistance and guidance.
Coordination with Space Control & Sales for booking orientation & handle reservation
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Strong communication and interpersonal skills.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade.
Positive attitude and a willingness to learn.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Good in English.

Annual leave and holidays according to Government regulations.
Participate in company engagement activities (company trip, family day, sporting day,...) as well as contribute ideas to build the company (Innovation award).
Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
Competitive salary and attractive benefits.

Cập nhật gần nhất lúc: 2025-01-05 06:55:02