Cashier / Nhân viên thu ngân

DURING SERVICE
• Your role is to provide the check, take the money, and give the change.
• Make sure every item sold is keyed in and all bills are correct before printing out. If you see any suspicious bill please talk to the AM or GM immediately.
• You must be aware of all open tables, and make sure that when a guest leaves, they have paid their bill.
Bill
• Give the bill in the bill holder to the waiter who asked you the check.
• Make sure the bill is correct, Happy Hour, discount, all items key in…
Change
• Guest leaving the outlet
• When you receive the money from a customer, check if there is any change to give to the customer.
• Return the change to the customer n less than 3 minutes after receiving their money. Any problems report to AM immediately.
• When you see a guest leaving the outlet, check with the waiter that they have paid their bill.
GUEST PROBLEMS
• All customer complaints must be recorded in the Customer Complaint Book.
• If you have a problem with a guest payment, call the AM or GM immediately who will come and sort out the problem.
CLOSING UP/END OF SHIFT
• Make the cash float for the next day.
• Put in an envelope and counter sign with supervisor.
• Check cash
• Report to the supervisor any damaged goods, including equipment and other items used during service.
• Put envelop and report in the office safe.
• Count the money with the supervisor.

Cập nhật gần nhất lúc: 2024-12-17 10:55:03