Chuyên viên chăm sóc khách hàng

Main duties:
Serve as the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check- in, payment, and administrative support for Chiropractic and Wellness services.
Patient Reception & Support
- Manage appointment scheduling and guide patients through Chiropractic and Wellness services
- Handle inquiries and provide clear, courteous responses to ensure high patient satisfaction
- Greet patients warmly, creating a friendly and professional first impression
Patient Process Coordination
- Accurately update and maintain patient personal, medical, and financial records
- Coordinate the patient flow between consultation rooms, therapy areas, and reception
- Support chiropractors, therapists, and nurses as needed, including translating documents or instructions (English–Vietnamese)
Billing & Insurance Support
- Issue daily invoices and help manage cash handling procedures
- Guide patients through insurance documentation and requirements
- Process payments (cash, card) and assist with direct and indirect insurance claims
Administrative & Event Support
- Maintain accurate data entry in the clinic management system
- Perform other administrative or operational tasks assigned by supervisors
- Assist in organizing promotional events, wellness workshops, and internal meetings
This position will report to line Manager.

Skills and Qualifications:
- Willing to learn more about medical terms.
- High fluency in spoken and written English.
- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
- Hard- working and attentive attitude.
- Multi- tasks execution ability.
- Hard- working and attentive attitude.
- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
- Be positive and can- do attitude.
- Fluency in spoken and written English.
- Be able to multi task, willing to learn more about medical and wellness field.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-08 12:45:03