Our Company
Our 130+ employees are story hunters, creators and facilitators who help brands and companies bring their stories to life and share them with exactly the right target groups.
We develop brand and communication strategies, provide consultancy, master creativity, and carry out communication activities in the Nordics, Southeast Asia, and globally.
InBold is a brand new strategic, 360º creative communication agency, built from a merger of Essencius and The Color Club. We’ve joined together to build outstanding narratives for brands and create stories that are truly worth sharing.
With more than 47 years of combined years in business, we are experienced in all aspects of brand marketing and deeply invested in developing and applying AI and digital tools to scale communication assets.
Your role
You will be creating proposals by consulting with experts to propose relevant solutions and services that solve customer challenges, according to requests from Sales.
You will be onboarding customers as they transition from sales prospects, sustaining business growth with the existing clients, analyzing customer data and solving their problems to improve customer experience, and seeking opportunities to expand services by working closely with other departments.
We are looking for a Client Success Manager who can provide ongoing support to our clients and network with them.
Roles & Responsibilities
Building value- driven strategic relationships with your key clients leads to long- term development and retention.
Developing Business Intelligence services and products.
Optimizing the workflows between InBold and clients.
Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.
Developing more business with existing clients including up- selling, cross- selling.
Onboarding internal staff on our clients and services.
Onboarding clients and their offices globally.
Developing training material and content to improve the onboarding experience.
Designing implementation plans including budget estimate and allocation with our specialists in: Branding and Campaigns, Public Relations, Brand Activation, Influencer, Digital and Media, Content Production.
Taking ownership of client feedback and collaborating with company leadership to build partnership with clients.
Overseeing the process of customer retention within a business.
Requirements
Proven work experience as a Client Success Manager or similar role, preferably with Nordic / European clients.
Professional English skills.
Proactive mindset and willingness to go the extra mile to drive team performance.
Excellent communication and interpersonal skills.
Patient and active listener.
Accountability and personal organization are essential.
We offer
Extensive learning & development programs including training and coaching.
Free lunch/dinner together at the company.
Exciting international & professional working environment.
Flat hierarchies and cross- departmental collaboration.
Personal Information Usage Agreement
By submitting your CV to our company, you are allowing us to use your relevant information for the purpose of recruiting. Our company commits to ensure that your provided information will be kept confidential and only utilized to the necessary extent for evaluating and contacting you during the recruitment process.
