Overseeing the process of customer retention within a business.
Building value- driven strategic relationships with your key clients leads to long- term development and retention.
Developing Business Intelligence services and products.
Developing training material and content to improve the onboarding experience.
Onboarding internal staff on our clients and services.
Designing implementation plans including budget estimate and allocation with our specialists in: Branding and Campaigns, Public Relations, Brand Activation, Influencer, Digital and Media, Content Production.
Optimizing the workflows between InBold and clients.
Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.
Taking ownership of client feedback and collaborating with company leadership to build partnership with clients.
Onboarding clients and their offices globally.
Developing more business with existing clients including up- selling, cross- selling

Proactive mindset and willingness to go the extra mile to drive team performance.
Patient and active listener.
Excellent communication and interpersonal skills.
Accountability and personal organization are essential.
Proven work experience as a Client Success Manager or similar role, preferably with Nordic / European clients
Professional English skills.

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Cập nhật gần nhất lúc: 2024-09-25 17:50:02