Contact Centre Service & Sales Representative - Outbound (Telesales)

Some careers have more impact than others.
We are currently seeking a high caliber professional to join our team as Contact Centre Service & Sales Representative- Outbound (Telesales).
Principal Accountabilities
Impact on the Business

Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Delivers what is promised in line with customer expectations

Customers / Stakeholders

Owns and resolves issues and understands how and when to escalate
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications

Leadership & Teamwork

Acts a as mentor to assist new joiners as required
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team

Operational Effectiveness & Control

Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards

Want to do a good job, is concerned about getting IT right for the customer and check everything is in order
Be sales- oriented, flexible, customer centric and have the ability to thrive in a team environment of seeking feedback and open to development
Bachelor&039;s Degree in any major
Proficiency with personal computers and basic software packages and specialised applications
Take pride in delivering what is promised in line with the customer and service expectations
Display patience and empathy
Excellent communication skills, be polite and friendly at all times
Good English is a plus
Ability to work in a high- volume, fast paced environment is required

Training and development opportunities, online/in- class learning courses in HSBC platforms
Competitive monthly base salary + Quarterly sales incentives
Full SHUI contribution
13th- month salary
17+ paid leaves
Clear career promotion path
Staff loans
Yearly performance bonus & salary review
Hybrid working style (WIO- WFH); transparent, energetic and diversified working environment
Extra health insurance sponsored by the bank

Cập nhật gần nhất lúc: 2024-11-15 06:50:03