Cross Border E-Commerce Operation Senior Executive

Job Overview
This position is responsible for the end- to- end day- to- day operational execution for the international cross border e- Commerce products as well as co- ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.
Roles and Responsibilities
• Proactive action for problem solving and/or raise it to higher managers timely for proper support.
• Handle additional tasks assigned by direct Manager or functional team.
• Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.
• Responsible and co- ordinate with the stakeholders/third parties to execute a day- to- day operation tasks such as the Omni parcel system update, pick- up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co- ordinate with stakeholders/ 3rd parties to get e- commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.
• Responsible and co- ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end- to- end operational process for the international cross border e- Commerce products.
• Engage customers and provide customer service, track, and trace.
• Responsible for the new customer on- boarding smoothly with support from CS and regional teams.

Education and Experience requirements
• Bachelor’s degree holder in Global Supply Chain, Logistics or Transportation is preferred.
• Minimum 02 years’ experience in similar roles or industry ( Cross- border E.com, Express)
• Good understanding and experience in the operation process and operation execution for the international cross- border e- Commerce products (B2C, C2C).
• Good Project management and stakeholder management skills.
Job Skills, Personality and Competencies for this position
• Proficiency in Microsoft Office – Excel, Word and PowerPoint.
• Strong communication and interpersonal skills
• Independent, strong leadership, team spirit, highly adaptable, good self- starter.
• Flexible, hands- on, able to work under pressure, detail- oriented with strong analytical and problem- solving skills, can meet tight deadlines.

Address & Working time:

HCM: The Six8 Building, 24- 26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Friday.

Benefit:

Full paid for Social Insurance Bao Viet Health Insurance
Training & development.
Awards for most outstanding individuals every quarter, every year.
13th month Salary
Full gross salary payment for compulsory insurance.
Performance appraisal and salary review twice a year.
Team building activities, company outing trip
Health check at International hospital
Meal allowance, motorbike parking

Cập nhật gần nhất lúc: 2024-06-08 21:50:07