Customer Activation Specialist

Key Responsibilities:

Enhance Customer Engagement:
Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers.
Implement customer engagement activities across various markets.
Ensure Consistent Customer Experience:
Monitor, coordinate, and implement activities that guarantee customer experience across online and offline channels, devices, and touchpoints.
Ensure a consistent customer experience across multiple channels.
Customer Data Collection and Analysis:
Participate in building a standardized customer feedback data collection system to identify key metrics that significantly impact customer experience.
Utilize data management tools to establish a continuous data flow for analyzing, measuring, and evaluating customer behavior and developing insights from various sources.
Improve Customer Experience:
Prepare periodic and ad- hoc reports related to customer experience.
Organize quality surveys and campaigns to elevate customer experience.
Collaboration and Development:
Perform other duties as assigned by the direct supervisor.
Participate in departmental and company events.
Actively participate in short- term and long- term training programs as required by the department and company policies.
Collaborate effectively with teams to achieve assigned projects/goals.

Bachelor&039;s degree in Economics, Marketing, Business Administration, or related fields.
Highly adaptable, with a strong desire to learn and develop professionally.
Responsible, meticulous, and detail- oriented.
Excellent communication, presentation, and articulation skills.
Minimum of 1 year experience working in Customer Service.
Ability to work independently and collaborate effectively within a team.
Data analysis skills and proficiency in using data management tools.

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Cập nhật gần nhất lúc: 2024-03-27 23:21:18