Customer Experience Officer

We are looking for a Customer Experience Officer (CXO) – who will play a key role in connecting our center with students, helping them have the best learning journey. In this role, you’ll directly influence student success and ensure every customer receives great service. It’s a great opportunity to grow personally while making a positive impact on students and their families.

Training & Meetings: Participate in scheduled training sessions and meetings to continually improve skills and stay updated.
Book Management: Order, manage, and report on the availability of books to meet student needs.
Course Renewals: Manage your personal renewal targets and stay on top of the center’s renewal progress to make sure goals are met.
Student Progress Monitoring: Track student progress, handle customer feedback, and ensure students reach their academic goals.
Cashier & Invoice Management: Make sure all invoices and documents follow company standards.
Other Duties: Perform additional responsibilities as assigned by the line manager.
Student Enrollment & Registration: Be responsible for your own sales, help students sign up for classes, and support them with payment processes.

Well- organized with excellent time management skills, strong mentality, and resilience.
Leadership skills with the ability to oversee and plan ahead is a plus.
Proven problem- solving skills through managing difficult situations and a strong focus on students and customers.
1- 2 years of experience in relevant jobs, including customer service and sales roles.
Strong communication skills, with a proven ability to handle customer concerns and demonstrate integrity.
University degree or higher
Proactive, detail- oriented, and strong interpersonal skills to foster partnerships.

Cập nhật gần nhất lúc: 2024-09-28 06:40:03