MAAS EdTech is seeking a professional and passionate Customer Relations Executive to join our MAAS Team.
MAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic- writing experts, we at MAAS are proud to ensure the most professional and highest- quality academic papers, customized for our customer’s preferences and liking.
WORKING TIME: 8- hour rotating working shifts
30 AM – 5.30 PM (Day Shift – Working at 1st Floor, Block C, An Khang Building, Street 19, An Phu Ward, Thu Duc city, HCMC or Working form home)
30 PM – 12.00 AM (Night Shift or Weekend – Working Online from Home)
You will work in rotating shifts with your colleagues, you will have to work at least 4 days/week and work at the office at least 1 day/week.
RESPONSIBILITIES
Furthermore, 10% of your duties involve Data Management and Internal Processes. This entails maintaining internal files, conducting monthly data reconciliation processes, generating reports for the Customer Relations Department, and coordinating customer refund requests with relevant departments.
In this role, 90% of your responsibilities is to focus on Customer Care Services and Order Management. This means actively engaging with customers to understand their needs, and creating quotes. You&039;ll collaborate closely with the Operations Management Department to guide the customers through the ordering process, including sharing necessary information, addressing inquiries and overseeing the transmission of assignment versions between writers and customers, ensuring a smooth experience, and reconnecting with previous customers to maintain excellent service standards. Furthermore, you&039;ll be accountable for monitoring monthly revenue.
REQUIREMENTS
Be able to read and write emails in English;
Understanding consumer trends and customer service needs;
Self- driven and ability to work independently;
Multitasking;
Excellent knowledge of MS Office;
Time management skills;
6- month experience in Sales, Customer Service is preferred;
Bachelor’s degree in any subject is acceptable;
High information security awareness;
Teamwork.
BENEFITS
Unlimited Income, including:
+ Parking and meals allowances
+ Incentive
+ Negotiable salary (8.000.000- 9.000.000 VND)
Insurance in accordance with the Labor Law;
Salary review yearly;
Free snacks, tea, and coffee for a tea break on a regular basis.
13th- month salary bonus;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Passionate, talented, young, and driven colleagues;
Unlimited potential for your career growth because we are small and fast- growing;
Company trips & other team- building activities;
13 days of annual leaves per year;
