Customer Service

. Coordinate with relevant departments to solve problems to achieve the highest satisfaction.
. Coordinate with departments to propose products and services in accordance with the needs and tastes of customers.
. Quickly communicate guest comments and complaints to the Head of Department to promptly adjust accordingly.
. Welcoming VIPs, taking guests to their rooms and introducing guests to some locations and equipment in the room for guests&039; convenience.
. Always greet guests in a friendly and courteous manner as soon as they arrive at the Hotel or see them off Assist the Front Desk staff to quickly check in and out for guests;.
. Contact guests during their stay at the hotel to get a review of their satisfaction.
. Work under the executive, assign tasks from the direct manager
. Use professional sales skills to introduce guests to the hotel&039;s existing services
. Understand and provide necessary information when requested: ongoing events, bank addresses, supermarkets, scenic spots, local tours, etc.
. Fully update information and programs of guests to take care of guests attentively Perform other tasks upon request

. Have a high sense of responsibility, diligence, hard work, honesty, flexibility
. Graduated from College/University, majoring in Economics, Tourism,...
. Having good health and physical conditions and a polite demeanor is an advantage
. Understanding the Tourism Industry Proficient in office informatics
. Good English, other foreign languages such as Korean, Chinese, Russian, Japanese, etc. are preferred. . . .
. Customer care skills, booking advice
. Proficient use of computers and PMS hotel management software
. Ability to coordinate with departments to bring the highest service to the hotel.

Duty meal, motorbike parking
Other benefits according to Hotel’s policy
Competitive salary & full- service charge in the probationary period

Cập nhật gần nhất lúc: 2024-06-18 16:40:05