Customer Service Agent

Process tasks related to invoice completion, adhering to established workflows
Document & escalate complex cases to relevant teams for resolution
Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
Assist stakeholders with booking & invoice- related queries, ensuring accuracy & timely resolutions
Collaborate with cross- functional teams to enhance systems & improve operational processes
Create & manage new customer accounts within the system, maintaining data integrity
Support hotels in resolving payment- related issues

Proactive and innovative problem- solving mindset
Familiarity with invoicing and account management systems
Experience in customer service or similar roles
German language skills are a plus
Detail- oriented with excellent multitasking abilities
Curious and eager to learn new products/services
Strong verbal and written English communication skills

13th- month salary & short- term incentives: we offer incentives as defined by the company’s success in the previous year.
Free and unlimited snacks, tea, coffee, and by- choice request.
Hybrid working model
15+ annual leaves per year.
Premium company trip & business traveling programs and other exciting activities.
Gifts for every special occasion.
Full salary and benefits as an official employee on probation.
Premium healthcare for employees.
Challenging products with onsite opportunities in Europe (Germany, Australia, Poland, etc.)
Open and flat environment, highly appreciate your idea and constantly supporting your skill development.
Supportive working conditions: Laptop, MS Surface Hub.
Innovative and international learning and development program, we dedicate to supporting employees’ growth and development of skills.
Full healthcare compliance.

Note: Only shortlisted candidates will be contacted. Thanks for your interest!

Cập nhật gần nhất lúc: 2025-01-08 05:30:03