Customer Service Air Freight

Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices;
Manage full- cycle Air Export & Import operations with overseas agents;
Support and monitor CSA related activities;
Other tasks and duty as per the assignment of Leader.
Ensure all operations comply with company SOPs and airline regulations;
Customer engagement in meeting and solution;
Formulate and implement Standard Operating Procedures (SOPs) for clients;
Maintain and expand client relations through customer service efforts;
Coordinate RCS cargo handling between Vietnam and Cambodia (inbound & outbound);
Handle co- loader shipments for airfreight globally;
Daily operation task in airfreight & logistics, including: Coordinate with supplier and carriers, submit booking to carriers, release booking to shippers, overseas agent, update all changes in booking details, input data in internal system, prepare HBL/HAWB, MBL/MAWB, VGM or manifest timely, issue Debit note to customers, tracing and update eta status to all concerned parties, follow up the shipment until ATD, following with concerned parties about payment as well as problem solving/solution;
Follow up and offer service to the customers;
Engagement with BD teams for major RFI/ RFQs personally and/ or by providing resources;

Skills Required
· Team working.
· Knowledge of developing, positive thinking;
· Good knowledge and experience of Sea freight or Air freight, logistics are the plus;
· Careful, detailed;
· Good communication skills;
Experience and Qualifications
· Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;
· 2 years or more experience in working in a logistics/freight forwarding environment;
· Developing solutions for major customers;
· Multicultural people management;
· Written and spoken English, Mandarin is plus.
· Customer/ BD/ Operations Engagement;

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-06 22:15:02