Customer Service - Air Freight

- Understand client profiles and align service offerings accordingly.
- Participate in pricing, quotations activities to ensure best- in- class service quality and cost- effectiveness.
- Maintain and grow client relationships through excellent customer service.
- Support internal and external stakeholders in executing projects and sales activities on time.
- Promote company services and build awareness of product capabilities.
- Track shipments, provide status reports, and communicate any delays/issues to clients and overseas offices.
- Manage day- to- day operations from booking to invoicing and job completion for the GSA/CSA department (such as GI, CZ, ZH)
- Handle administrative tasks and other assignments from the Operation Manager

Qualifications & Experience:

Experience working with corporate clients and major accounts.
Minimum 1–3 years of experience in logistics or freight forwarding, especially air freight operations.
Bachelor’s degree in Logistics, International Business, or related fields.
Proficient in MS Office tools (Excel, PowerPoint, SharePoint, etc.).

Technical & Soft Skills:

Strong teamwork and collaboration mindset.
Strong understanding of air freight and logistics operations.
Excellent communication and presentation skills.
Proactive, positive thinking, and capable of working independently.
High potential to grow into a team leader or manager role.

Languages:

Mandarin is a plus.
Fluent in English (spoken and written).

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Cập nhật gần nhất lúc: 2025-09-16 22:10:02