Customer Service (Call Center)

Caring, supporting customers & contributing to improving service quality at the Clinic
Handling customer complaints related to Careplus products and services
Understand the marketing programs, examination packages, and affiliate programs with banks, and insurance companies...
Perform some other tasks as assigned by CS Leader
Learn, consult, capture & book appointments for Customers including Corporate & Retail customers
Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo….
Mastering the operation process, understanding Careplus products and services
Coordinate with FO in taking care, answering questions, supporting and improving customer satisfaction.

Experience in the Medical or HealthCare Industry is ideal.
Minimum 2- year experience in Customer Service and Call Center.
Excellent Customer Service.
College Degree or above.
Have knowledge in Sales skills.
Good communication in English (MUST)
Good communication and problem- solving skills, Customer satisfaction oriented.

Get periodic health checks according to company policy
Yearly bonus base on business efficiency
Health Insurance
Performance review once a year
Discount promotion for staff and relatives up to 60%
Young, friendly and professional working environment
Exciting company events: Embark on summer trips, annual parties, team- building activities, and so much more fun are waiting for you.!
Being trained and developed professional skills, career

Cập nhật gần nhất lúc: 2024-12-06 06:10:02