Customer Service Engineer (Robotics) Kuka Vietnam Company Limited

• Undertake planning and delivery of field services and post- sales services at customer sites for attending
breakdown and planned maintenance services across Southern part of Vietnam.
• To provide service, on site installation, troubleshooting, repair, preventive maintenance, and product
consultations on our scope of supply (systems, spare parts, and robots) to customers.
• To follow up for any new investment that customer may undertake in service and engineering related to
• Constructs, configures, tests, and debugs robots and robotic systems.
robots.
• To manage customers’ expectations with quick, clear, and accurate delivery of pro- active service,
• To escalate service problems and take ownership of problems until they are resolved
• Update recipient information in company systems
information, and consultations
• To adhere to the company process flow and compliance.
• To prepare service/project report, filing and update service documents
• To ensure all services and projects meet the planned time, cost, and customer requirements.

• B.S. in Mechanical/Electronic Engineering (or Automation / Mechatronics related) or more than 3 years of
equivalent experience
• Ability to create documents in English (order report, documents related to repairs, etc.)
• Good problem solving and communications skills
• Professional competencies for customer interaction
• Experience of programing with C, C++ or JAVA is added advantage
• Min 3 years of experience in the CS field (preferably in the robotic area)

13th month salary + performance bonus

Health insurance

Laptop + mobile phone

Cập nhật gần nhất lúc: 2024-04-03 12:29:27