Customer Service (English And Chinese)

Provide information and assistance to customers via inbound/outbound calls and emails.
Read, understand, and apply procedures from the area of responsibility and other interdepartmental procedures applicable within the company.
Register all details related to customer interactions in the database and contribute to the knowledge base development.
Fulfill additional assignments such as supporting other colleagues, countries, locations, and new services, including Customer Support Representative activities and satisfaction surveys.
Participate in the continuous development and improvement of processes and services.
Meet service key performance indicators.
Fulfill any other tasks related to the area of responsibility as requested by the direct superior.
Answer, escalate, and follow up on all requests to ensure proper response and quality of service.
Represent the company&039;s image by adhering to its Internal Regulations, policies, and the service&039;s work instructions and processes.

Proficiency in both English and Chinese (HSK4)
Proficiency in IT skills (MS Office); SAP knowledge is a plus.
Previous customer support experience is a plus
Flexibility and motivation to solve customer requests.
Excellent communication skills (empathy, active listening, persuasion), with a positive attitude.
High sense of responsibility, patience, urgency, and customer support orientation.
Proactive and responsible in completing all assigned tasks.
Willingness to work in shifts.
Capacity to organize and make decisions effectively.

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Flexible working time and working model
15++ days of annual leave + 1- day of birthday leave
Premium health insurance for employee and 02 family members
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
Lunch and parking allowance
Join in a dynamic and fast- growing global company (English- speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi- tech world
13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building...
Onsite opportunities: short- term and long- term assignments in worldwide offices
100% offered salary and mandatory social insurances in 2- month probation

Cập nhật gần nhất lúc: 2024-06-14 18:30:03