Job Overview:
As a Customer Service Executive, you will be the voice of bTaskee- answering questions, resolving issues, and ensuring a smooth and positive experience for every user. You will interact directly with customers through social media and digital channels and play a vital role in maintaining our high standards of service.
Responsibilities and Duties:
Carry out additional tasks as assigned by the Customer Service Manager.
Identify and report user issues during service usage and coordinate timely solutions;
Provide product/service consultations and help users resolve their concerns using customer service tools;
Collaborate closely with the Customer Service team to ensure seamless service operations;
Respond promptly and professionally to customer inquiries via social media and online platforms;
Qualifications and Skills:
Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;
At least 1 year of experience in a customer service role;
Good command of English communication (verbal & written);
Clear, friendly, and easy- to- listen voice with polite and effective communication skills;
High level of carefulness, responsibility, and reliability in work;
Have a personal laptop.
At bTaskee, we don’t just work – we thrive with top- notch benefits!
Annual Performance Review – Unlock growth opportunities every year;
Generous Leave Policy – Enjoy 12–16 annual leave days per year;
Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self- care.
Competitive Salary – Rewarded based on your experience and skills;
Engaging Workplace – Activities & exciting team- building events;
BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
Premium Healthcare- Exclusive top- tier health insurance for your well- being;
13th- Month Bonus – Rewarded based on both your performance and the company’s success;
KPI- Based Salary – Earn what you deserve through your contributions;
Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
SHUI Compliance – Contributions aligned with legal regulations;
Comprehensive Healthcare – Regular check- ups & a premium health package;
Working time: Rotating shifts (3 shifts, 8 hours each, within the timeframe: 7:00 AM- 9:30 PM daily).
