Customer Service Executive (Food Testing Service)

Do invoice request and send to Account Dept to issue invoice
Report all activities to Manager
Take over the sales package (quote/contract signed, contract review) from sales people
Follow LMS program
Other duties relevant to this level assigned by manager
Interface/ Co- ordinate with customers, sales and technician to provide the services meets customer’s needs .
Follow the samples status from subcontract, invoicing & payment to sub contract
Maintain and upkeep laboratory/ inspector records and documentations
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
Interface with customer job status and handle enquiries
Manage and arrange the schedule for inspector/ technician implementation.
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
Handle the payment status of the customers

Result and service- orientated individual who possesses initiative and good communication skills
Office computer skills (Excel, Word, Powerpoint), Back- Office work skills
A proactive team player but with the ability to work independently in challenging projected and timelines
Knowledge of testing and ISO17025 is an advantage
English communication with B level or equivalent
Bachelor’s Degree in Chemistry or its equivalent

Others (Benefit):

15 annual leaves, 15 paid sick leaves, Christmas leave
13th- month salary, bonus based on performance and business result
Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
Working time: Monday- Friday (8.30AM- 5.30PM)
Free parking (bicycle, motorbike, car)
Ad- hoc staff engagement events, team- building activities, company trip
Participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company base on company’s policy)
Working in an international dynamic and friendly environment
Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-21 11:00:02