Customer Service Staff/ Chăm Sóc Khách Hàng

Compile and report customer feedback regularly to relevant departments;
Resolve customer issues and complaints promptly, professionally, and politely;
Handle product returns and refunds on the e- commerce platforms according to company and platform policies;
WORKING TIME: Monday- Friday: 08:00- 12:00 & 13:00- 17:00, Saturday: 08:00- 12:00
Collect and process negative feedback from customers;
Respond to customer concerns, issues, and questions on e- commerce platforms;
Perform other tasks or projects as assigned by leader/ manager.
Ensure all tasks are completed within the required time frame set by the department procedures (SLA);

Bachelor’s degree in Economics, Languages, or related field;
Having communication skills, problem solving and good time management.
Having work experience in an E- commerce platform is a plus;
Willing to learn, thrive in a fast- paced environment and have a can- do attitude;
Good written English skills.
Approximately 1 year of work experience (Recent graduates are welcome to apply);
Proficiency in Google Sheet, Excel and customer service software.
Ability to work in teams and collaborate with other departments;

Professional working environment, dynamic and advancing.
Tourism, vacation 1 year/time
Experience working: work with software development teams
Salary review: annually or on excellent performance.
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.

Cập nhật gần nhất lúc: 2025-01-02 19:25:02