Customer Service Executive (Open for fresher)

About Us
With a strong presence in markets such as the US, Europe, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high- quality service and growing our products with passion and adaptability.
Salvia is a Singapore- based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.
The Job
We are looking for an English- speaking Customer Service Executive to join our team and support the English- speaking market. This role is integral to ensuring a smooth, positive experience for our users by addressing inquiries and resolving app- related issues. As a key point of contact, you’ll handle customer support across channels like chat and email, while also collaborating with our team to enhance our users’ experience.
Key Responsibilities:
• Address customer inquiries and resolve product- related issues efficiently.
• Identify and report recurring issues or suggestions to improve product quality and user experience.
• Support Salvia Advisors by managing and resolving queries on the advisor platform.
• Provide responsive, professional customer support via chat, email, and other platforms.
• Assist in maintaining and managing user feedback on the App Store and Google Play reviews.
• Contribute to social media support and Star School’s pre- sales inquiries.
• Collaborate with team members to ensure high customer satisfaction and operational effectiveness.

Requirements:
• Excellent proficiency in English (IELTS 6.5 or higher).
• Self- motivated and adaptable, with a problem- solving approach and the ability to remain calm under pressure.
• Experience in customer service or related roles is a plus.
• Comfortable with multitasking and learning new tools, with an interest in social media and customer engagement.
• Customer- oriented mindset with strong communication and interpersonal skills.
What We Offer:
• Competitive salary and comprehensive benefits.
• Office location: E- town Central, 11 Doan Van Bo, District 4, HCM.
• Opportunity to grow within a fast- paced, international startup environment.
• Working hours: Monday to Friday, 9:00 am – 6:00 pm.
• Full salary probation, Full SMUI, another allowance

Chế độ bảo hiểm, Phụ cấp, Chăm sóc sức khỏe, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-11 22:53:21