Customer Service Executive

- Send rollover advice to customers and agents for all trade lines
- To perform SANCTION booking, follow up latest policies at GVA Website guideline, make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper
- Special attention to tender / GVA VIP having commitment spaces / mother vessel voyage
- SOB / EDI / TLA / VGM (incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Handle COD / hold / return / re- export request (co- ordinate parties concerning Sales, Freight team, Docs team)
- Follow up latest space situation (both feeder / mother vessel) to avoid exceed FIX – optional spaces
- Send loading confirmation for VIP clients
- Create / Modify bookings for all customers’ request via email / intranet / Mymsc.com / cross booking (including DG/Reefer cargoes/Special GOH, OT)
- Collaborate with other departments to ensure the smooth delivery of operations
- Handle UAC incase POD agent notice to POL (all cases have consult guideline from CS manager how to handle specific case and update both sides shipper and POD agencies on time)
- Provide information of vessel details, shipping schedule to shipper
- Regular pushing shipper co- ordinate with their consignee clear cargo to avoid DEM / STORAGE basic daily increasing and affect into utilization MSC’s equipment

Key experience & qualifications:
- Diploma / Degree in any other subjects or majors
- At least 2- 3 years of Customer Service function in Shipping
Key competencies & skills:
- Customer oriented, ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay
- Good in English communication, both written and verbal
- MS Office applications
- Able to work independently and ability to work under pressure
- Knowledge portnet, TMS
- Team- work skills
Key performance indicators / measures:
- Booking accuracy
- Minimize service error cost to POL
- Responsiveness (respond to INTRA booking requests in no more than 02 working hours)
- SOB / EDI, TLA accuracy / on time

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-08-01 11:55:02