Customer Service Executive

• Provide information about the company and car rental services to customers.
• Receive information and respond to customers via email, phone: car information, quotation, booking confirmation (doesn’t require searching for customers, only receive/confirm bookings, quotes according to the requirements of our traditional customers)
• Directly participate in solving unusual issues occurring outside the booked program (incident resolution)
• Insert the confirmed bookings on the company&039;s software.
• Complete other tasks in need.
• Coordinate with the other departments to control the service according to the company&039;s process: vehicle type, pick- up time, pick- up point and accompanying services: tissue, water...

• Enthusiastic, competence, accuracy in working under high and continuous pressure.
• Minimum 2 year experience. Travel or transportation experience is preferred.
• Qualifications: Graduated from College, University majoring in Transport, Tourism, Economics, Commerce, Marketing, Foreign Languages and related majors.
• Ability to work independently and in teams.
• Professional Skills:
+ Good command of English in writing skill
+ Business letter writing skill.
+ Good command of using common Office software such as Word, Excel, Ms Outlook...

• Annual salary increases from 5%- 30% depending on capacity and quality of work.
• Day- offs and yearly leaves as per Vietnam Labor Law.
• 13th month salary, labor contract and insurance as per Vietnam Labor Law.
• Monthly Salary and allowances: Competitive and On Negotiation.
• Promoting chances for long- term commitments and devotions.
• Working/ Training opportunities at one of the biggest, most professional companies in Tourism transportation.
• Participating in social insurance, health insurance and unemployment insurance according to regulations.

Cập nhật gần nhất lúc: 2024-08-27 23:35:02