Customer Service (Line English) - App Travel

Resolve customer cases related to flight tickets, including but not limited to rescheduling, corrections,changes, check- in problem.
Ensure all cases are solved within required timeframe following company’s SOPs.
Achieve daily/monthly performance targets defined by the project.
Handling customer queries/complaints regarding refund/ Airlines info (web check- in, visa, ETC) status.
Contact Ground Transport Partner to ensure to get resolution for customer case.

Intermediate in English (IELTS with a minimum of 5.5 or equivalent (TOEIC 450- 560).
Willing to work under shifting mode (Night shift including).
Willing to work on weekends, national holidays, overtime if needed.
Always bring a positive attitude within colleagues and towards customers.
Having experience in call center/contact center is a plus.
Graduation from College or above.
Able to work under pressure and in a large team.
Discipline, honesty, critical and high initiative.
At least 6 months’ experience in customer service, ticketing agent.

Bonuses, gifts for Holidays.
Insurances followed Vietnamese Labor Law.
Activities: Birthday party, Employee engagement activities.
13th month salary.
Salary increases once/year.
KPI bonus up to 3.000.000/ month.
Promotion opportunities every year.
Gross Salary: 10.000.000/ month (included basic salary & Meal, Transportation allowances).
Other allowances: Parking Fee, Night Shift (if any).

Cập nhật gần nhất lúc: 2024-11-08 23:25:03