Customer Service (Line English) - App Travel

- Handling customer queries/complaints regarding refund/ Airlines info (web check- in, visa, etc) status.
- Contact Ground Transport Partner to ensure to get resolution for customer case.
- Resolve customer cases related to flight tickets, including but not limited to rescheduling, corrections,changes, check- in problem.
- Ensure all cases are solved within required timeframe following company’s SOPs.
- Achieve daily/monthly performance targets defined by the project.

- Graduation from College or above.
- Having experience in call center/contact center is a plus.
- Discipline, honesty, critical and high initiative.
- Intermediate in English (IELTS with a minimum of 5.5 or equivalent (TOEIC 450- 560).
- Willing to work on weekends, national holidays, overtime if needed.
- Willing to work under shifting mode (Night shift including).
- Able to work under pressure and in a large team.
- Always bring a positive attitude within colleagues and towards customers.
- At least 6 months’ experience in customer service, ticketing agent.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-11-08 12:40:02