Customer Service - Logistics/Chinese speaking

What you&039;ll do:
• Ensure the accuracy of, and assist in, the following up on shipping details, statuses, product and service information, SOP’s for Suppliers and Customers.
• Handling daily Customer Enquiries (for example on shipment status) and problem- solving issues.
• Communicating with Suppliers and Partners to successfully resolve any customer queries that we can’t solve ourselves.
• Review Supplier invoices and check Customers’ billing.
• Assist the team to monitor Supplier’s KPI regarding the movement and storage of goods, collate this performance information and create KPI reports on weekly/monthly basis for the comapny and for the Customer.
• Develop and amend SOP’s for Customers and Suppliers
• Managing operations for (e- Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the warehouse , Excel or other platforms.
• Perform any ad- hoc duties/projects as assigned by the supervisor.
What you need:
• Good command of written and spoken English and Mandarin.
• Data analytics skills.
• Pro- active, detail- oriented and well- organized work ethic.
• Advanced knowledge of MS Office, with a special focus on Excel.
• Strong sense of responsibilities, teamwork.
• Data driven person who can cope with and do the analysis of various reports from suppliers or customers.
What we offer:
• Can work from home.
• Competitive salary with room for growth, and an attractive annual bonus based on personal and company performance.
• The chance to be part of a rapidly growing company where everyone values your input and support.
• Fast- paced and international work environment, surrounded by smart, dedicated colleagues and customers from different countries and cultures.
• Career in an exploding industry with plenty of room for growth, both domestically and globally.

Cập nhật gần nhất lúc: 2024-12-06 10:40:03