Customer Service Manager

- CÓ XE ĐƯA ĐÓN TỪ SÀI GÒN, ĐỒNG NAI:

+ Nguyễn Hữu Cảnh, Bình Thái, Ngã 4 Thủ Đức, Linh Trung 2

+ Chung cư 1A Nguyễn Đình Chiểu Q1, Coopmax Bình Triệu, Linh Trung 1
+ Đồng Nai kết nối cụ thể
- Thời gian từ 8- 17g10. Từ thứ 2 đến 6.

- Lương có thể thỏa thuận theo năng lực

Improve Customer Service Experience, Engage Customers, and Foster Organic Growth:
Enhance the customer service experience to create a positive impression with customers.
Create a friendly and supportive environment for customers to feel satisfied and loyal to the brand.
Take Responsibility for Key Customer Accounts:
Ensure positive interactions with customers to maintain good relationships.
Handle customer issues and resolve them promptly.
Set Clear Goals and Deploy Strategies Aligned with Those Goals:
Define specific objectives and develop plans to achieve them.
Accurate Documentation of Customer Service Activities:
Monitor and record interactions with customers.
Maintain important information related to customers and their issues.
Recruit, Mentor, and Develop Customer Service Agents:
Foster an environment that encourages employee development.
Support and empower staff to excel in their roles.
Resource Management and Asset Utilization for Quality and Quantity Targets:
Efficiently manage resources and assets to ensure smooth operations.
Maintain Workflow Prioritization:
Establish work schedules and adhere to priority order.
Ensure SKU and Pricing Information is Updated in the Company System:
Regularly verify and update product and pricing details for accuracy.

Understanding of Customer Service in the Interior Design or Manufacturing Industry:Possesses knowledge of customer service within the interior design or manufacturing sector.
Proven Working Experience as a Customer Service Manager:
Has experience working in a customer service management role.
Experience in Providing Customer Service Support:
Has experience providing customer service support.
Excellent Knowledge of Management Methods and Techniques:
Deep understanding of management methods and techniques.
Proficiency in English:
Able to use English proficiently
Strategic and Leadership Thinking Abilities:
Demonstrates strategic thinking and leadership capabilities.
Strong Communication and Customer Interaction Skills:
Proficient in positive communication and engaging with customers.
Advanced Troubleshooting and Multitasking Skills:
Able to handle complex problem- solving and manage multiple tasks effectively.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 14:15:06