With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) by PhD. Bùi Thị Thúy Nga have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region.
We are currently recruiting for the position of Customer Service (Hanoi) to support the company. Below are the details of the position:
JOB DESCRIPTION:
Customer Service via Omnichannel Platforms:
• Provide accurate and satisfactory responses to customer inquiries and concerns through phone, email, web chat, LinkedIn, Facebook and other social media channels.
• Conduct follow- up calls to inform customers about further responses or to ensure their concerns are resolved effectively.
• Adhere to communication scripts when addressing various topics, aiming to meet or exceed call center metrics while maintaining consistent, excellent customer service.
• Identify customer needs, clarify information, research issues and deliver appropriate solutions or alternatives.
• Record all customer interactions in a clear and organized manner in the call center database.
Receptionist Duties:
• Welcome and assist customers, partners and visitors professionally and courteously at the front desk.
• Maintain the reception area in a tidy and organized manner to reflect a professional image of the company.
• Handle incoming calls, direct them to the appropriate department and manage correspondence.
JOB REQUIREMENTS:
• Strong problem- solving, listening and communication skills.
• At least 1 year of experience in customer service/reception/call center /omnichannel sales.
• College/University graduate with a major in Business Administration, Commerce, Foreign Trade, Marketing, Information Technology or related fields.
• Good communication skills in English.
• Proficiency in Excel is preferred.
• Excellent writing and verbal communication abilities, time management skills, the ability to multitask and work diligently.
JOB BENEFITS:
Income and Benefits:
• Holiday bonuses, 13th- month salary, contribution- based bonuses, and other rewards based on annual business results and individual achievements
• Annual travel and team- building activities
• Fair and professional performance evaluation system, reviewed every six months
• Full social, health, and unemployment insurance as per the law
• Numerous promotion opportunities
• Competitive salary
Learning and Development Environment:
• Access to modern recruitment tools, involvement in system building, digital transformation, ERP implementation, and ongoing business growth opportunities
• Participate in trend analysis, learn analytical thinking from leadership, propose and implement innovative, high- value solutions quickly
• Attend training programs on skills development, personal branding, and other corporate training initiatives
• Opportunities to learn, network, and build relationships with top- tier candidates and leading organizations in the industry, including attending workshops and sharing sessions
• Numerous opportunities for advancement and development in training, talent development, and other areas within the HR department based on passion and capability
Cultural and Team Environment:
• Open, respectful, and supportive leadership
• Young, dynamic, and friendly colleagues
• Professional, high- intensity work style with punctuality
GENERAL INFORMATION:
• Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM)
• Company address: 22B, O2 Linh Dam, Hoang Liet Ward, Hoang Mai District, Hanoi
