Customer Service - Night Shift

Research and identify information as clients’ requests and input them into the system.
Respond to client inquiries promptly and professionally via email and chat
Verify event details provided by clients, ensuring accuracy and contacting clients for verification when necessary.
Clean up and maintain the integrity of the system‘s database.
Assist clients with additional tasks as assigned, demonstrating flexibility and adaptability.

Must have:

Great English Written and Communication Skills:
Demonstrated proficiency in written and spoken English.Clear and effective communication skills to interact with customers and team members.
Meticulous Attention to Detail and Accuracy:
Strong ability to maintain precision in all tasks.Thoroughness in reviewing and resolving customer inquiries.

Customer- Oriented:

Proven commitment to providing excellent customer service.
Ability to empathize with customers and address their needs effectively.

Nice to have:

Positive attitude and willingness to learn and adapt to new processes.
Previous experience in customer service or a similar role is preferred but not mandatory.
Ability to work independently and collaboratively in a team environment.
Proficiency in using email, chat, and other communication tools.

13th month Tet bonus & bi- annual performance bonus
A variety of training courses for your career development
A competitive monthly salary based on your ability
An open culture that spurs creativity, innovation, and inclusivity
An English- speaking environment
12 Annual leaves + 2 Sick leaves
Diverse activities to foster relationships, including company trips, year- end party, employees‘ birthdays
Attractive employee awards
Social insurance and healthcare insurance upon Vietnam Labor Code
PTI insurance package, and annual health check
Annual salary review

Cập nhật gần nhất lúc: 2025-09-28 09:30:03