Customer Service Officer

Customer Care (80%)
• Answer product problems
• Train analysts from corporate clients to use the product
• Support data needs arising from customers
• Upsell for existing customers
Documentation (20%)
• Coordinate the implementation of Data mining products with the Data Analysis Team to make in- depth data reports for customers.
• Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
• Coordinate the implementation of product manuals or introduce features to customers
• Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager
• Follow up the procedures, renew the contract

- Education: Bachelor&039;s degree with major in Economics
- Experience: Min 02- year experiences as Sales / Consultant / Customer Service for financial products
- Skill:
• Excellent communication skill
• Proficiency in MS. Word and MS. Excel
• Problem- solving skill
• Understand and analyze basic financial statement
• Teamwork skill
• Good command of English (TOEIC 700, IELTS 6.0)
- Attitude: Independent
- Knowledge: General knowledge on financial industry
*Remuneration package:
• Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
• Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
• Negotiable salary and incentive / bonus scheme
• Entitled to open career path.
• Other benefits such as insurance, company retreat, monthly team outings and events.
• 5 working days per week (Monday to Friday).
• Working within an open, supportive, young and dynamic team environment

Bao Viet Health Care
14- 16 Annual Paid Leave
Competitive Salary & Bonus

Cập nhật gần nhất lúc: 2024-04-03 12:16:42