Customer Service Quality Assurance

● Communicate with other departments and management to resolve problems and expedite work
● Perform additional duties where needed
● Identify issues on data and statistics
● Assist with development and implementation of service policies.
● Investigate customer&039;s problems and find solutions
● Work with Customer Service team on customer service initiatives
● Ensure team Key Performance Indicators as required

● Strong communication skills
● Proficient knowledge of customer service, and standard office practices, processes and
● Bachelor degree required
● Experience in customer service, call center is essential
● Strong analytical and problem- solving skills
● Has a positive attitude, eagerness to learn, and a good team player
● Minimum Diploma degree from any major
● At least 1- year of experience as Quality Assurance within the Customer Service area is preferred
procedures
● Outstanding communication and negotiation skills.
● Good organizational and leadership skills
● Ability to work under pressure

Monthly company party
Company laptop provided
15 anual leaves per year
Happy Friday
Get support and work with talented and friendly members;
Range Salary: Open
Annual health check

Cập nhật gần nhất lúc: 2024-07-17 15:40:02