Mô tả công việc
We are partnering with banks that are embracing changes toward digital banking- Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.
The Customer Service Representative- Credit Card Partnership will report to the Customer Service Lead
We are an AI Fintech company specializing in assessing consumers&039; credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries- Vietnam, Indonesia, India & the Philippines- and building a platform for the wider industry and the financial services industry, in particular, to provide the &039;un & under&039; served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
As a firm, we&039;re audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership- of our actions and initiatives, integrity in all we do, and agility in execution.
We are looking for an empathetic, solution- oriented Customer Service Representative to join our team in delivering exceptional support to our valued customers. In this role, you will serve as the face of our company, helping customers with inquiries, issues, and requests across various channels. This role is for you if you have a genuine passion for helping others and thriving in a fast- paced, customer- centric environment.
How you will make an impact in this role
But we&039;re not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
Responsibilities
- Maintain a deep knowledge of our products, services, and policies to provide accurate, helpful information to customers
- Identify opportunities to go above and beyond for customers, creating memorable experiences that drive loyalty
- Stay up to date on product changes, promotions, and best practices to provide current, consistent information to customers
- Research and troubleshoot customer issues, taking ownership to find resolutions and follow through to ensure customer satisfaction
- Collaborate with teammates and other departments to share knowledge, resolve complex issues, and improve the customer experience
- Contribute ideas for enhancing our customer service processes, tools, and training
- Perform other tasks as assigned by the direct manager per the capacity and scope of work
- Listen attentively to understand customer needs, questions, and concerns, showing empathy and a genuine desire to help
- Provide prompt, professional, and friendly service to customers via phone, email, chat, and social media
- Gather and relay customer feedback, insights, and suggestions to the product team to inform improvements
