Customer Service Representative (English CV Only)

• Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
• Understand client needs, eligibility, and coverage to provide insightful assistance.
• Provide support to management and recommend service improvement.
• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and benefit schedule.
• Contact healthcare providers and the customer regarding incomplete files.

• Able to work independently with structure and methodology.

• The ability and proactivity to adopt First Call Resolution, addressing the customer&039;s need the first time they call.

• A first experience in Customer Service would be a plus.

• Excellent proficiency in English.

• A great sense of accuracy and work ethic.

• A passion and talent for client service and the desire to solve issues.

• Excellent interpersonal and communication skills, passionate about customer service.

What we offer:

• You will be working for six countries in the region

• You will be coached and trained by a professional expert in their field

• A comprehensive set of benefits including health insurance and a competitive reward scheme

• You will be joining a young and diverse team of professionals

• More than a job you will get opportunities for growth and progression

Opportunities to be trained in the professional environment to maximize your potential
Salary will be commensurate with qualifications and experience
Professional, dynamic working environment

Cập nhật gần nhất lúc: 2024-05-21 18:15:03