Customer Service Representative (English Required)

Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.
Responsible for the maintenance of private messages and comments on the brand&039;s official social media.
Help customers deal with after- sales problems according to the SOP process and improve customer satisfaction.
Responsible for the live chat communication (pre- sales & after- sales) of customers.
Manage the team of CS ICs and establish SOPs.
Participate in cross- department/cross- team communication, and promote the rapid resolution of various pre- sales and after- sales problems.
Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.

Experience working in customer service teams, particularly for e- commerce platforms.

Good learning ability, communication skills, execution ability, and comprehension ability.

Has the ability to create and/or produce documents.

Reliable and pays close attention to detail.

Have 1- 3 years experience in a similar position.

Being fluent (listening, speaking, reading, writing) in English.

Age preference: 22- 25 years old

6 working days per week: 5 night shifts + 1 morning or day shift
- Day shift: 10am- 7pm
- Night shift: 4pm- 1am
- Morning shift: 7am- 4pm

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-12-27 02:45:03