Customer Service Representative

Responsible for the maintenance of private messages and comments on the brand&039;s official
Manage the team of CS ICs and establish SOPs.
Responsible for the live chat communication (pre- sales & after- sales) of VN customers.
social media.
Respond to customer needs in a timely manner, guide purchases, and improve customer
retention and conversion of consultation.
Help customers deal with after- sales problems according to the SOP process and improve
customer satisfaction.
Accurately fill in the customer service work tickets as required to ensure the completeness and
accuracy of the work tickets.
Participate in cross- department/cross- team communication, and promote the rapid resolution
f various pre- sales and after- sales problems.
Closely coordinate with the international team, maintain consistency, and continuously improve
customer satisfaction.

● Good learning ability, communication skills, execution ability and comprehension ability.
● Have 1- 3 years experience in similar position.
● Location: Tran Quang Khai St., District 1, HCMC
● Experience working in customer service teams, particularly for e- commerce platforms.
● Reliable and pays close attention to detail.
● Fluent (listening, speaking, reading, writing) in English or Mandarin is a plus.
● Has the ability to create and/or produce documents.
● Working time: 6 days per week
From 15:00 to 00:00
From 10:00 to 19:00
From 07:00 to 16:00

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 13:39:10