Customer Service Representative

Manage the team of CS ICs and establish SOPs.
Responsible for the live chat communication (pre- sales & after- sales) of VN customers.
Responsible for the maintenance of private messages and comments on the brand&039;s official
social media.
Respond to customer needs in a timely manner, guide purchases, and improve customer
retention and conversion of consultation.
Help customers deal with after- sales problems according to the SOP process and improve
customer satisfaction.
Accurately fill in the customer service work tickets as required to ensure the completeness and
accuracy of the work tickets.
Participate in cross- department/cross- team communication, and promote the rapid resolution
f various pre- sales and after- sales problems.
Closely coordinate with the international team, maintain consistency, and continuously improve
customer satisfaction.

● Fluent (listening, speaking, reading, writing) in English or Mandarin.
● Reliable and pays close attention to detail.
● Experience working in customer service teams, particularly for e- commerce platforms.
● Have 1- 3 years experience in similar position.
● Working time: 6 days per week
● Has the ability to create and/or produce documents.
● Good learning ability, communication skills, execution ability and comprehension ability.
● Location: Phú Nhuận District, HCMC
From 16:00 to 01:00
From 10:00 to 19:00
From 07:00 to 16:00

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-28 08:55:02