Customer Service Sales Support (DTC Ecommerce - US Market)

About Autonomous
Autonomous is a direct- to- consumer e- commerce company of innovative office products. We design and manufacture innovative office products in Vietnam and sell them globally.
Our mission is to create hardware products that empower every person and every company to do their best work. 1,000,000 employees and 100,000 businesses of all sizes in the U.S. — from innovative start- ups to large Fortune 500s — use Autonomous products every day.
The Job
At Autonomous, we love telling stories. We’re looking for a passionate Sales Support cum Customer Service who can help us bring these stories to life, engaging new and existing customers.
Responsibilities:

Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products.
Provide high- level customer service and respond to service inquiries, follow up on customer interactions.
Provide feedback on the efficiency of the customer service process as well as company products and services.
Coordinate with other functions e.g Operation, Finance, Product, … to solve the ongoing issues.

Requirements:

Can work in different time zones (if needed).
Hardworking & detail- oriented, always curious, willing to learn.
Have interest and knowledge in wood and furniture products.
An ability to clearly communicate to customers who are in a critical stage of escalation.
2+ years of experience in retails, E- Commerce & customer support or sales support
Bachelor’s degree preferred.
Fluent in English with TOEIC 700+ or ielts 6+
Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.

Benefits:

Powerful laptop, monitor, standing desk, and any accessories you need to do your best work
Unlimited sick leave, official holidays, and at least 12 paid days off per year
Dynamic working environment
Healthy lunch at the office
Free access to a wide variety of online courses
Competitive salary package
Full medical and dental coverage for you and 50% for your family

9:00- 18:00 (Mon- Fri)
Phu Nhuan, HCM

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-04-03 11:37:36