Customer Service Specialist

Update the dispute cases status to Vietnam team leader;
Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
Daily update the data of Power BI.
Working with other departments in US for solving customer dispute, maintain customer satisfaction;
Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;

Education

Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;

Experience:

1- 2 years of experience in customer care and support is preferred

Skills and Abilities

Strong problem- solving skill;
Good communicating and negotiating skills;
Fluent English communication;
Strong using Excel and common office software applications skill is a plus.
Numerate, analytical, logical mindset;
Honesty, integrity, reliable and hard working;
People- oriented, fast- changing and multi- tasking ability;

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Cập nhật gần nhất lúc: 2024-08-21 12:30:03