Customer Service Staff

Order Processing

Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Handle label inquiry/orders from receiving to shipment.
Join in training/meeting to get full understanding about handling orders/queries
Daily input all orders received, check and release to production.

Delivery management

Negotiate with customer if necessary for any possible delay in delivery
Ensure on time delivery to meet customers&039; expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

Customer service and management

Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Other jobs assigned by Customer Service Leader
Measure and collect customer satisfaction
Deal with and manage all claim and return requests from customers
Response any inquiries from customer in a timely manner (24 hours).
Report order and delivery status regularly to Customer Service Leader.

Education:
Experience: at least 3 years at similar level.
Specification: College/University

Good presentation and explanation
Language: English in business level
Experience in packaging field will be preferable
Ability to work under pressure
Meticulous, detail- oriented and problem solving
Skills: Good organization, negotiation and interpersonal skills

- Yearly salary increase
- Participating in insurance according to Law, accident insurance 24/24
- Health insurance for employees working for 1 year or more
- Annual travel
- 13th month salary bonus
- Clean and safe working environment
- Periodic health check, travel, wedding, funeral, childbirth,...
- Working day 22 days/month

Cập nhật gần nhất lúc: 2025-01-06 20:30:02