Customer Service Specialist LOTTE Properties Hanoi (LOTTE MALL West Lake Hanoi)

Customer Service Management
- Give proposal on the solution to prevent arising issues or complaints
- Develop ideas to enhance customer’s satisfaction
- Research & making strategy to enhance the service quality for normal customers and VIP customers
- Resolve all customer queries and complaints
Service Training
- Update training materials, create new training courses
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
Front Office Supervision
- Daily checking duties: Staff appearance, store&039;s hygiene, displayed products and other related service duty on- site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Managing and training Front Office staff
- Support events, promotion as being required

- Working time: 5 days/weeks from 08:30- 17:30, mostly from Mon- Fri and about 1- 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
- Be careful & accurate, have good team- work and communication skills
- Bachelor degree, any majors, good looking appearance
- Good verbal and written communication in English and Vietnamese
- At least 2 year- experience in the relevant position; Having experiences in 5- stars Hotel, Shopping Mall, Airways is an advantages
- Can work under high pressure and self- motivation
Benefits:
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Training & development: Personal development course, professional training course, solf skill training course...
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...

Competitive salary package: Allowance, 13th payment, annual review

15 full paid leave a year; PVI healthcare insurance

Shopping Mall & L7 Hotel vouchers, gifts for holidays

Cập nhật gần nhất lúc: 2024-04-03 13:42:23