Customer Service Staff

Order Processing

Follow up all activities in team by conduct and support othermembers whennecessary tomaintainasmoothworkflow.
Join in training/meeting to get full understanding about handling orders/queries
Handle label inquiry/orders from receiving to shipment.
Fulfill all information on order tracking template and key into system.
Daily input all orders received, check and release to production.
Manage documents by processing and filling all related documents to assure customer profile well maintained.

Delivery management

Ensure on time delivery to meet customers&039; expectation.
Negotiate with customer ifnecessaryfor any possible delay in delivery
Daily update shipment and recordinvoice ofeach PO/DS to estimate the turnover achieved
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)

Customer service and management

Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Response any inquiries from customer in a timely manner (24 hours).
Report order and delivery status regularly toCustomer Service Leader.
Otherjobs assigned by Customer Service Leader
Measure and collect customer satisfaction
Deal withand manageall claim and returnrequests from customers

Education:
Specification: College/University
Experience: at least 3 years at similar level.

Skills:Good organization, negotiation and interpersonal skills
Experience in packaging field will be preferable
Good presentation and explanation
Meticulous, detail- oriented and problem solving
Language: English in business level
Ability to work under pressure

- Clean and safe working environment
- Annual travel
- Periodic health check, travel, wedding, funeral, childbirth,...
- Yearly salary increase
- 13th month salary bonus
- Working day 22 days/month
- Health insurance for employees working for 1 year or more
- Participating in insurance according to Law, accident insurance 24/24

Cập nhật gần nhất lúc: 2024-08-05 15:05:02