Customer Service Staff (Chinese Be Advance)

Verify/Update Customer Profile in the system
Booking & vessel clean- up within timeframe
Tactful in dealing with customer concerns, services recovery and special service requirements.
Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow- up.
Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe;
On duty list after working hour to check export list with ports
Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
Checking & amending B/L as customer request regarding cargo weight, commodity, certificate

• Good organizational and multi- tasking abilities;
• Good interpersonal & communication skills;
• Hardworking, proactive and team work spirit;
• Good command of English/ Chinese be advanced
• University graduated in relevant field;
• At least 1- 2 years’ experience in shipping lines, handling booking container, cargo, vessel

BENEFITS

Social insurance, health insurance, unemployment insurance as Vietnam Law regulation.
Working hours from Monday- Friday
Other benefits will be discussed during the interview
Health check packages once a year.
13th month salary
Salary can be negotiable
Lunch allowance.

Working location: Hai Phong, Ha Noi

Chế độ bảo hiểm, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 00:35:02