Customer Service Staff

Order Processing

Join in training/meeting to get full understanding about handling orders/queries
Handle label inquiry/orders from receiving to shipment.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Daily input all orders received, check and release to production.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.

Delivery management

Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Ensure on time delivery to meet customers&039; expectation.
Negotiate with customer if necessary for any possible delay in delivery
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)

Customer service and management

Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Other jobs assigned by Customer Service Leader
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Response any inquiries from customer in a timely manner (24 hours).

Education:
Experience: at least 3 years at similar level.
Specification: College/University

Skills: Good organization, negotiation and interpersonal skills
Good presentation and explanation
Ability to work under pressure
Meticulous, detail- oriented and problem solving
Language: English in business level
Experience in packaging field will be preferable

- Clean and safe working environment
- Annual travel
- Yearly salary increase
- Participating in insurance according to Law, accident insurance 24/24
- Working day 22 days/month
- Periodic health check, travel, wedding, funeral, childbirth,...
- 13th month salary bonus
- Health insurance for employees working for 1 year or more

Cập nhật gần nhất lúc: 2023-12-28 14:05:19