Customer Service Staff

Order Processing

Handle label inquiry/orders from receiving to shipment.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Fulfill all information on order tracking template and key into system.
Daily input all orders received, check and release to production.
Join in training/meeting to get full understanding about handling orders/queries
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.

Delivery management

Negotiate with customer if necessary for any possible delay in delivery
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Ensure on time delivery to meet customers&039; expectation.

Customer service and management

Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Response any inquiries from customer in a timely manner (24 hours).
Deal with and manage all claim and return requests from customers
Other jobs assigned by Customer Service Leader

Education:
Experience: at least 3 years at similar level.
Specification: College/University

Language: English in business level
Ability to work under pressure
Skills: Good organization, negotiation and interpersonal skills
Experience in packaging field will be preferable
Good presentation and explanation
Meticulous, detail- oriented and problem solving

- 13th month salary bonus
- Health insurance for employees working for 1 year or more
- Yearly salary increase
- Clean and safe working environment
- Working day 22 days/month
- Participating in insurance according to Law, accident insurance 24/24
- Annual travel
- Periodic health check, travel, wedding, funeral, childbirth,...

Cập nhật gần nhất lúc: 2024-07-31 12:35:02