Customer Service Staff - Tại Bình Dương - Thu Nhập Hấp Dẫn

Order Processing

Manage documents by processing and filling all related documents to assure customer profile well maintained.
Fulfill all information on order tracking template and key into system.
Handle label inquiry/orders from receiving to shipment.
Join in training/meeting to get full understanding about handling orders/queries
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Daily input all orders received, check and release to production.

Delivery management

Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Ensure on time delivery to meet customers&039; expectation.

Customer service and management

Deal with and manage all claim and return requests from customers
Measure and collect customer satisfaction
Other jobs assigned by Customer Service Leader
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Response any inquiries from customer in a timely manner (24 hours).
Report order and delivery status regularly to Customer Service Leader.

Education:
Experience: at least 3 years at similar level.
Specification: College/University

Skills: Good organization, negotiation and interpersonal skills
Experience in packaging field will be preferable
Language: English in business level
Ability to work under pressure
Good presentation and explanation
Meticulous, detail- oriented and problem solving

- Yearly salary increase
- 13th month salary bonus
- Working day 22 days/month
- Participating in insurance according to Law, accident insurance 24/24
- Clean and safe working environment
- Health insurance for employees working for 1 year or more
- Periodic health check, travel, wedding, funeral, childbirth,...
- Annual travel

Cập nhật gần nhất lúc: 2024-11-21 08:40:03