CUSTOMER SERVICE SUPERVISOR/MANAGER - BCO

Leading and motivating the customer service department to increase customer satisfaction
Review the profit & loss of each shipment
Provide related training to new staff assign to the team
Lead the Customer service team for Sea freight – Key Account under BCO
Joint customer visit to resolved operations issue when necessary
Conduct recruitment exercise for officer / executive position when needed
To co- ordinate with Ocean carriers for bookings / uplift upon escalation from team
Prepare and manage customer key operation performance reports
Promptly handle customers / team escalations
To implement corrective actions and preventive measures for immediate service recovery
Liaise with customers on the standard operating procedures
Review & approve changes of work processes before escalation to line Manager
Providing outstanding customer service to key Accounts.

OPERATION

Control operation costs
Operation KPIs as per Key Account’s target
Number of escalation because of non- comply Customer SOP
% of customer with clear SOP
Average % of customers AR outstanding vs credit agreements

Pleasant personality and a good team player
Bachelor Degree : College or University
DGR trained will be an advantage
Knowledge : Shipping
Good Computer skills (MS Office) : Word, Excel, Power point
Good command in English : B Level
Possess excellence communication and interpersonal skill.
Min 5 years – experience in freight forwarding with sea freight operation

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 14:55:03